Portland Auto Repair

Top notch customer service !!! I would totally recommend. Michael explained everything and was accommodating from beginning to end . Very friendly and professional staff . Plus, the loaner car service Is wonderful and really helped me out . Five stars for these folks .

Called to get a labor-only quote to replace a water pump on my GMC Savana. I already had the OEM pump from the dealer — just needed someone with the tools to break the fan clutch nut loose and do the job. I even told them GMC quoted me 3 hours of labor at 189.99/h. Dude on the phone says $750 for labor only — no coolant, no extras. I let him know that’s more than the dealership and asked if there was any room to work with me. That’s when he says this: “We charge $250/hr if the customer brings parts.” I was respectful and said no problem, “I’ll just return my part back to GMC and buy yours” — thinking it’d help. Dead silence. I asked again if he could budge on the hourly. “Nope.” Just attitude like I was wasting his time. I get it’s Friday and maybe you were itching to crack a cold one, but damn — act like you actually want business. Smaller shops are supposed to beat dealer pricing, not charge more and give you a hard time for asking. And since I’m being honest — who the hell picked the building colors? It looks like an inverted NAPA store. Bright, clashing colors slapped on like they lost a bet with Sherwin-Williams. I’ve seen gas stations with more taste. If you’re gonna charge $250 an hour, at least make your shop look like it wasn’t designed by a six-year-old. I was able to speak to Belltown Motors. They gave me a better price and are willing to use my supplied part. I’ll definitely be bringing my company and personal vehicles there. If you like being overcharged and talked down to, this might be your spot. As for me, i’ll take my vehicle and my money somewhere that actually gives a damn.

I have been taking my car to Mike, Ted and Rasheam at Portland Automotive since I moved into town 6 years ago, and they are thorough, courteous and accommodating; they work hard to fit you in the schedule and get the work done so you aren't inconvenienced. Plus they are the friendliest team!

My wife and I traveled from Alabama to Connecticut to visit family. While in Portland I found my Buick Enclave was due an oil change. I called Portland Auto to see if I could make an appointment and they were more than kind to accommodate. While there everyone I met or talked with were very informative and friendly. Work was very satisfactory and they even went the extra mile and checked all my fluids and a complimentary Safety Check. Bottom line, I was very satisfied with the service, personnel and the cost was much less than expected. Will not hesitate to call on them again.

I called to schedule an appointment for a CT emission check for car with Portland Automotive. I got a convenient appointment with in a couple of days. I arrived a couple of minutes early. Only waited 5 minutes for them to take the car. They were finshed in about 10 minutes. The waiting room was comfortable and quiet place to reaad or work. At other places, I have to show up (no appointments) and often wait 45 minutes to 2 hours in noisy showroom with the TV blaring.

Got my car fixed quickly without an appointment, for something the dealer failed to do. Review was thorough. Would recomment

Portland Auto is a great place for auto repairs. They are friendly, thorough and professional. They will do the work requested and provide the additional work needed, with photos, if needed. With loaner cars available it's the only place I will go to.

This was the first time I was there and was very impressed with the work and communication! Thank you Michael for taking me as a walk in. I will definitely be back😊

great guys, love how they inspect and take pictures of what part are bad or needs to be replaced. and no pressure. love that they offer a free loaner car while you ride is being fixed. I highly recommend Portland Automotive

Mike was pleasant, professional. Scheduled appointment for emission test 8AM, test started promptly 8AM passed test, on my way within 20 minutes. Would highly recommend, plan to contact for additional work. Thanks Mike Greatly appreciated